Unable to fill Table 12 - HSN - wise summary of outward supplies

This query is : Open

Gopalakrishnan. S (Querist)
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11 December 2024 Sir

One of my friend is running a RESTAURANT. While preparing to file GSTR1 for Nov 24,
in Table 12 - HSN wise summary of outward supplies, usually, he mentioned SAC code
"996331", which is for Restaurant service. Usually, this is the SAC code he uses for HSN
wise breakup and he did not have any issues till last month.
But now, for Nov 24, he encounters 2 issues.
1. After selecting the SAC from the drop list and filing up all other details and click the "ADD"
button, he gets a message "The selected HSN, UQC and RATE is not present in your product master. Click on "ADD TO MASTER" button to add." After clicking the "ADD TO MASTER " button, "add product master" menu pops up. After filing the required details, he gets the message " Request accepted successully ". But, even after that, the system is not adding the SAC code and it stays back without any reaction.
2. In the " ADD PRODUCT MASTER ", the GST RATE% is selected as " IGST " by default by the system and ironically, the drop down arrow is inactive, preventing us from selecting CGST and SGST. As he does not have any other state sales, he has nothing to do with IGST.

How to overcome this issue. We repeatedly tried a lot of times yesterday to fillup the table 12, but is vein. As today is the last day to file GSTR1, kindly advice us for further course of action.

Note : As far as I knew, I think this type of issue has surfaced only for Restaurants, because, my other friend, who is doing service other than restaurant has successfully filed his Nov 24 return using applicable SAC code.

Regards.