Assessee attained majority (turned 18 on 3 May 22) but no access to Income Tax portal for filing ITR

This query is : Resolved

Nikhil Dawda (Querist)
Follow

30 December 2022 One of my client attained majority in current year however for filing her ITR, IT department has not activated her portal also her mother who is her authorised representative, her account has been removed with filing option. I'm chasing IT department for more than four months and have already missed her original due date of filing ITR, however till now no access has been given. Whenever I call up the help desk I get no satisfactory answer to this looks like they are not able to resolve this issue. I have sent at least 20-30 emails raising this issue to efilingwebmanager id but there is no proper response or resolution to my query. My main worry is just a day left for filing IT return and no resolution provided by IT department till now. My appeal to all colleagues, have you handled any client with this kind of situation. Quick response on this will be highly appreciable. Regards CA Nikhil Dawda