Uploading itr 4

This query is : Resolved

PAI (Querist)
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10 August 2015 TO DAY I TRIED TO UPLOAD ITR 4 AND 5 THROUGH MOZIL FOREX I COULD NOT DO THE SAME AS YEAR 2015-16 NOT FOUND IN UPLOADING LINK. HOWEVER IF I TRIED FORM 2A AND 2 YEAR 2015-16 APPEARS LET ME KNOW THE REASONS WHETHER BROWSER IS TO BE UPDATED

CA Siddhartha Bhardwaj

CA Siddhartha Bhardwaj (Expert)
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10 August 2015 I also faced this problem in Chrome. I tried in Chrome from a DIFFERENT laptop and was able to upload. The chrome version in the other laptop was NOT updated. It was an earlier version of chrome. Maybe the latest version is not yet compliant with income tax website.

PAI

PAI (Querist)
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11 August 2015 what version of mozil browser is to installed

Aashok Kumar Sharma

Aashok Kumar Sharma (Expert)
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02 August 2025 This is a common issue with uploading ITR forms on the Income Tax e-filing portal, especially when certain assessment years or forms don’t appear or upload properly in specific browsers.

Here’s a clear explanation and tips:

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### Why does **ITR 4 or 5 for AY 2015-16** not show up or upload in Mozilla Firefox or latest Chrome?

1. **Browser Compatibility Issues:**

* The Income Tax e-filing portal sometimes **does not support the latest browser versions** fully.
* Some newer browser updates (especially Chrome and Firefox) introduce changes that cause form uploads to fail or options to not appear.

2. **Older Browser Versions Work Better:**

* Users have reported that **earlier versions** of browsers like Chrome or Firefox work better for e-filing uploads.
* Newer versions may have security or script-blocking features that interfere with the portal.

3. **Java and Plugins:**

* Some forms require Java plugins or ActiveX controls, which newer browsers don’t support well.
* The e-filing portal may recommend using Internet Explorer or specific browser versions.

4. **Form Utility Version:**

* Always ensure you are using the **latest ITR utility version** downloaded from the official site.
* Older utilities may not support uploading for the latest AY or may be incompatible with updated browsers.

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### What can you do?

| Step | Action |
| --------------------------------- | ------------------------------------------------------------ |
| Use recommended browsers | Internet Explorer or Firefox version suggested by the portal |
| Try older browser versions | If safe, try an earlier version of Chrome or Firefox |
| Update or re-download ITR utility | Download latest utility from Income Tax website |
| Clear browser cache & cookies | Sometimes cache causes issues |
| Try from another system or laptop | Different machine with different browser versions |
| Contact Income Tax helpdesk | For portal-specific issues |

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### Specific for your case:

* Since you found **AY 2015-16 form available on 2A but not on ITR 4/5 upload**, it’s likely a **browser compatibility glitch**.
* Try to upload using **Internet Explorer (IE 11 or similar)** or an older Firefox version.
* Alternatively, use **another computer with a different browser setup**.

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If you want, I can help you identify the suitable browser version or walk you through downloading the correct ITR utility.

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**Quick tip:** Many professionals still recommend **using Internet Explorer for Income Tax portal uploads**, as it remains the most compatible browser with legacy Indian tax e-filing systems.

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Would you like guidance on setting up IE or downloading the correct utility?

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