04 February 2021
I am trying to file my gst 3b for the month of November but it is showing system failure, as i am filing nil return and i need to pay extra amount. but while filing 3b i am unable to reach payment page. can any one suggest me what should i do next. I HAVE FILED gstr1 for the month of december but for the month of november i am unable to file gst3b.
11 July 2024
If you are facing issues with filing GST 3B due to system failure or inability to reach the payment page, here are some steps you can take:
1. **Wait and Retry Later:** - Sometimes system failures are temporary. Try to file GST 3B again after some time, preferably during off-peak hours (early morning or late evening) when the system load is lighter.
2. **Check GST Portal Announcements:** - Visit the GST portal and check for any announcements or notifications regarding system issues. The GSTN (Goods and Services Tax Network) often updates users about maintenance schedules or known issues.
3. **Clear Browser Cache and Cookies:** - Sometimes, clearing your browser's cache and cookies can resolve issues with page loading or submission. Try clearing these and attempt to file GST 3B again.
4. **Use a Different Browser or Device:** - If the issue persists, try using a different web browser or device to access the GST portal. This can sometimes resolve compatibility issues.
5. **Contact GST Helpdesk:** - If none of the above steps resolve your issue, you should reach out to the GST helpdesk. You can contact them via email or phone, or through the grievance redressal portal on the GSTN website. Provide them with details of the error message you are encountering and they should be able to assist you further.
6. **Document Your Attempts:** - Keep records of your attempts to file GST 3B, including screenshots of any error messages or system failures. This documentation may be useful when reporting the issue to the GST helpdesk.
7. **Consider Alternative Payment Methods:** - If you are unable to file GST 3B online due to payment page issues, explore alternative methods of payment allowed by GSTN. This could include using GST offline tools or other payment options provided by the GST portal.
It's important to keep trying periodically if the issue is related to system overload or temporary glitches. If the problem persists, contacting the GST helpdesk for assistance is your best course of action.
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