Scroll generation.

This query is : Resolved

DAVE RAJESH JAGDISHCHANDRA (Querist)
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14 March 2021 Dear Sir / Madam,

In aug-2020 exports have been made with IGST by us from JNPT, but by oversight in GSTR-1 shown it as letter of undertaking, during month of Sept-2020 error has been rectified through table 6A and the system also accepted but till today we could not get the refund of IGST. We enquired at ICEGATE, book the ticket but they are telling us that first scroll have to generate from customs and only than after refund can be release. contact made at JNPT over call and mail but could not get the result. Please guide us what we have to do for the IGST refund.
Thanks

Asha Kanta Sharma

Asha Kanta Sharma

(Expert)
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11 July 2024 To expedite the IGST refund process for your exports made from JNPT, here are the steps you can follow:

1. **Verify GSTR-1 and GSTR-3B Corrections**: Ensure that the corrections made in GSTR-1 for August 2020 exports (from letter of undertaking to IGST) are correctly reflected. Also, verify that the adjustments were made in subsequent GSTR-3B filings as well.

2. **Check Export Details in GST Portal**: Log in to the GST portal and verify that all export details, including shipping bill number and IGST payment, are correctly updated in the GST returns for August 2020.

3. **Communication with ICEGATE**: Since you have already raised a ticket with ICEGATE and they have mentioned the requirement for the first scroll from customs, follow up regularly on the status of this scroll. The first scroll typically contains details of all exports from a particular port within a specific time frame.

4. **Contact JNPT Customs**: Continue your efforts to reach out to JNPT customs through phone calls and emails. Provide them with all relevant details, including the shipping bill numbers and GST invoices related to your exports. Request them to expedite the process of generating the first scroll.

5. **Documentation and Records**: Ensure that you have all necessary documents ready, including copies of shipping bills, export invoices, GSTR-1 and GSTR-3B filings, and any communication with customs and ICEGATE. These documents may be required for verification and processing of your refund claim.

6. **Escalation**: If there is no progress after repeated attempts and follow-ups, consider escalating the matter to higher authorities within ICEGATE or JNPT. You can also seek assistance from your jurisdictional GST officer or consult with a GST consultant for further guidance.

7. **Monitor GST Portal**: Regularly monitor the GST portal for any updates on the status of your refund claim. Sometimes, updates on the refund status are reflected in the portal before you receive formal communication.

8. **Patience and Persistence**: Obtaining GST refunds, especially for exports, can sometimes take time due to procedural requirements and verification processes. Stay persistent in your follow-ups while maintaining patience through the process.

By following these steps diligently and ensuring all documentation and communication are in order, you can enhance the chances of expediting your IGST refund for the exports made from JNPT.