06 July 2022
Error while submitting return.|Account determination not possible for key MSTD - -C1 -R000 -A17D, posting area Invoicing: Account Assignments for Genera(2610)|--> Error during processing of source document INVBI 4500073841|--> Reporting invoicing function: Invoicing of Billing Documents|Unable to process invoicing unit for contract account 27642000318|*** Documents to be processed in invoicing unit:|***** Source document category-source document number INVBI -4500073841|*******|Errors occurred when posting invoicing documents for form bundle 92224032|
10 July 2024
If you are facing issues with uploading PTRC (Professional Tax Registration Certificate) return for April 2022, here are some steps you can take to troubleshoot and resolve the problem:
### 1. Check System Requirements: Ensure that your system meets the technical requirements for uploading PTRC returns. This includes having a compatible browser, stable internet connection, and necessary plugins (if any) installed.
### 2. Clear Browser Cache and Cookies: Sometimes, browser cache and cookies can cause issues with uploading files. Clear your browser's cache and cookies and then try uploading the PTRC return again.
### 3. File Format and Size: Verify that the PTRC return file is in the correct format (e.g., PDF, Excel) and within the permissible size limit specified by the filing portal. If the file size is too large, try compressing it or splitting it into smaller parts.
### 4. Filing Portal Status: Check if there are any announcements or updates on the PTRC filing portal regarding maintenance schedules, downtimes, or technical issues. Sometimes, the portal may be undergoing maintenance or experiencing temporary disruptions.
### 5. Contact Support: If the issue persists, contact the support team or helpdesk of the PTRC filing portal. They can provide specific guidance, troubleshoot the issue on their end, or escalate it to the appropriate department for resolution.
### Alternative Methods: Explore alternative methods for filing PTRC returns, such as using a different browser or uploading from a different device. Sometimes, switching to a different browser or device can resolve compatibility issues.
### Documentation and Logs: Keep a record of any error messages or issues encountered during the upload process. This information can be helpful when communicating with support or troubleshooting further.
### Deadline Consideration: Ensure that you address the issue promptly to meet the filing deadline for the PTRC return. If necessary, inform relevant authorities about the technical difficulties you are facing, especially if they affect timely submission.
By following these steps, you can troubleshoot and resolve the problem with uploading your PTRC return for April 2022. If the issue persists despite these efforts, continued communication with the support team or helpdesk is crucial to ensure compliance with regulatory requirements.
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