Not able to reset passward for efiling

This query is : Resolved

J K PARMAR (Querist)
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08 October 2011 my clients pan no is ALBPM2241F UP TO A.Y 10-11 HE WAS FILING THE PAPER RETURN. FOR A.Y HE IS UNDER TAX AUDIT AND IS REQUIRED TO EFILE THE RETURN. WHEN I TRIED TO REGISTER I GOT THE MESSAGE THAT PAN IS ALREADY REGISTERED, WHEN I TRIED TO RESET THE PASSWARD IT ASKED REPLY OF SECRET QUESTION ACTUALLY THE PAN IS NOT EARLIER REGISTERED. I AM NOT ABLETO LOGIN NOR RESET PASSWARD. I SENT 4 EMAIL TO ASK.INCOMETAXINDIA.GOV.IN TILLTODAY I HAVE NOT GOT ANY MESSAGE. KINDLY GUIDE ME WHAT TO DO IN THE MATTER FURTHER

PARMOD MITTAL

PARMOD MITTAL (Expert)
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08 October 2011 parmar surely our client have efilied his return in past so this is happening check all the record with your client & find the efiled return & note the ack. no. of efiled return than you can proceed futher