MCA portal SRN#

This query is : Resolved

Sunil (Querist)
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12 January 2023 Trying to do DIR3 online. Got STN number AA1219340.
See this in workspace. But when I try to search for SRN or try to resubmit, getting an error
SRN must be of pattern [1 upper case alphabet followed by 8 digits].
Why the hell did I even get the above SRN# if it is not in the format.

Asha Kanta Sharma

Asha Kanta Sharma

(Expert)
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09 July 2024 It seems like there might be confusion or an issue with the SRN (Service Request Number) generated for your DIR-3 form submission on the MCA portal. Here are a few steps and considerations that might help resolve this issue:

1. **SRN Format:** The SRN generated by the MCA portal should indeed follow the format of one upper case alphabet followed by 8 digits (e.g., A12345678). If the SRN you received does not match this format (e.g., AA1219340), it could indicate an error in the system or a glitch.

2. **Verification:** Double-check the STN (Service Tracking Number) and ensure it was correctly generated for your DIR-3 form submission. Sometimes, the STN can be confused with the SRN, so it's important to verify which number you have.

3. **Portal Functionality Issues:** MCA portal sometimes faces technical glitches or issues with generating correct SRNs. If the SRN you received does not match the expected format, it's possible there was a system error during the generation process.

4. **Contact MCA Helpdesk:** If you're unable to proceed due to the incorrect SRN format, it's advisable to contact the MCA helpdesk or technical support. Provide them with the details of the issue, including the STN and any error messages received, so they can investigate and provide assistance.

5. **Clear Browser Cache:** Sometimes, browser cache and cookies can cause unexpected issues on the MCA portal. Clear your browser cache and cookies, then try accessing the portal again to see if the issue persists.

**Document the Issue:** Keep a record of the SRN, STN, and any error messages encountered. This documentation will be useful when contacting MCA support or for future reference if further assistance is needed.

By following these steps and reaching out to the MCA helpdesk for assistance, you should be able to resolve the issue with the SRN format discrepancy and proceed with your DIR-3 form submission successfully.