Income tax efiling

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naman (Querist)
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19 September 2011 i forget my efiling password. i don't even have itr V for previous years. moreover i sent mail at the incometax department but have not received any reply. please resolve the issue.

VISHRUT

VISHRUT (Expert)
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19 September 2011 Kindly go to the forget password section given in the site it self at the time of login and refer the instruction.

naman

naman (Querist)
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20 September 2011 at that section they are asking me to input either e filing acknowledgement no. or secret question but i don't have either of them.

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CMA Ramesh Krishnan

CMA Ramesh Krishnan (Expert)
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21 September 2011 Only option is need to trace the ITRV, search your mails which you provided to Income tax department, you can get the ITRV or acknowledgement received, both mail should have the e filing acknowledgment number.

naman

naman (Querist)
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21 September 2011 sir we have not filed any previos returns. we had registered pan earlier only for the purpose of viewing form 26as. please resolve the issue.

Asha Kanta Sharma

Asha Kanta Sharma

(Expert)
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31 July 2024 If you have forgotten your e-filing password and do not have access to previous ITR-V or any other recovery options, you can still reset your password using the following steps:

### Reset Password Using Aadhaar OTP or EVC

1. **Visit the e-Filing Portal**:
- Go to the official Income Tax e-filing portal: [https://www.incometax.gov.in](https://www.incometax.gov.in)

2. **Click on Login**:
- On the login page, click on the “Forgot Password?” link.

3. **Enter PAN and Captcha**:
- Enter your PAN number and the Captcha code, then click on “Continue”.

4. **Select Aadhaar OTP or EVC**:
- If you do not have access to previous return details or the registered email/mobile number, select the option to reset the password using Aadhaar OTP or Electronic Verification Code (EVC).

5. **Authenticate Using Aadhaar OTP**:
- If your Aadhaar is linked with your PAN, you can choose the option “Using Aadhaar OTP”. You will receive an OTP on your Aadhaar-registered mobile number. Enter the OTP to reset your password.
- If you choose “Using EVC”, you can generate an EVC through your bank account, demat account, or through the bank ATM. Enter the EVC received to reset your password.

### Contact Income Tax Helpline

If you are unable to reset your password using the above methods, you can contact the Income Tax e-filing helpdesk for assistance.

1. **Call the Helpline**:
- Contact the Income Tax e-filing helpdesk

2. **Email the Helpdesk**:
- Send an email to [email protected] explaining your issue and providing details like your PAN, registered email address, and registered mobile number.

3. **Request Manual Reset**:
- Request for a manual reset of your password. You may need to provide identity verification documents.

### Additional Tips

- **Update Aadhaar Details**: Ensure your Aadhaar details are up to date and linked with your PAN.
- **Check Spam Folder**: If you have emailed the Income Tax Department and not received a response, check your email spam/junk folder.
- **Re-register PAN**: If your PAN was registered only for viewing Form 26AS and not for filing returns, consider re-registering on the e-filing portal with updated contact details.

By following these steps, you should be able to reset your e-filing password and access your account.