iec primary mail id and mobile number
This query is : Resolved
10 October 2017
hi .. everyone .. actually I feed wrong primary mail ID and mobile number . and it is Updated in site now.. is there any process to change that mail id and mobile number kindly help....
11 October 2017
You can change it in ammendment for core-fields by changing it in authorised signatory details.
Message likes :
1 times
11 October 2017
Mam. please suggest how it is possible ... please let me know the proceedure .
when I log into the account. it shows wrong mail I'd and number
11 October 2017
Mam it is Updated in IEC master data and non editable .... I receive mobile OTP and email OTP through that mobile number and email id
11 October 2017
Mam kindly send me your Mam Id I will send you error copy ...
Message likes :
1 times
28 July 2024
If you've entered incorrect primary email ID and mobile number in your IEC (Import Export Code) application and it's now updated in the IEC master data, follow these steps to correct the information:
### **1. **Understand the Issue:**
- **Primary Contact Information:** The primary email ID and mobile number associated with the IEC are crucial for communication and OTP verification.
- **Non-Editable:** If the IEC master data shows these fields as non-editable, you'll need to follow specific procedures to request a change.
### **2. **Steps to Update Incorrect Email ID and Mobile Number:**
#### **2.1 **Contact DGFT Office:**
- **Visit the Local DGFT Office:** You will need to visit the Directorate General of Foreign Trade (DGFT) office, as online changes may not be possible if the fields are locked.
- **Provide Proof:** Bring your original IEC certificate, identification proof, and any other relevant documents to support your request.
#### **2.2 **Submit an Application for Correction:**
- **Write a Request Letter:** Prepare a formal letter requesting the correction of your email ID and mobile number. Include details such as your IEC number, current incorrect details, and the correct details.
**Sample Letter Format:**
```
[Your Name]
[Your Address]
[City, State, PIN Code]
[Email Address]
[Phone Number]
Date: [Date]
To,
The Director,
Directorate General of Foreign Trade,
[Office Address]
Subject: Request for Correction of Primary Email ID and Mobile Number in IEC
Dear Sir/Madam,
I am writing to request a correction in my IEC details. I have recently updated my IEC information, but the primary email ID and mobile number entered were incorrect. The details currently registered are:
- Incorrect Email ID: [Incorrect Email ID]
- Incorrect Mobile Number: [Incorrect Mobile Number]
The correct details are:
- Correct Email ID: [Correct Email ID]
- Correct Mobile Number: [Correct Mobile Number]
Please find the necessary documents attached for verification. I kindly request you to update the information accordingly.
Thank you for your assistance in this matter.
Sincerely,
[Your Name]
```
- **Attach Documents:** Attach a copy of your IEC certificate and a valid ID proof to the request letter.
#### **2.3 **Follow-Up with DGFT:**
- **Track Your Request:** After submission, keep track of your request by following up with the DGFT office to ensure the correction is processed.
### **3. **Online Correction Procedure:**
If the DGFT has enabled any online facilities for updating IEC details:
- **Log in to DGFT Website:** Check the [DGFT website](https://dgft.gov.in) for any online facility that might be available.
- **Request Correction:** Some DGFT portals offer an option to request corrections or update contact information online. Follow the instructions provided if this option is available.
### **4. **Alternative Procedures:**
#### **4.1 **Contact DGFT Helpline:**
- **Call or Email:** Reach out to the DGFT helpline or email support for guidance on updating contact information.
- **Provide Details:** Provide your IEC number and details of the incorrect information when contacting support.
#### **4.2 **File a Complaint:**
- **Grievance Redressal:** If there are difficulties in reaching out or getting a response, consider filing a grievance through the DGFT's grievance redressal mechanism.
### **5. **Prevent Future Issues:**
- **Double-Check Information:** Always double-check the details before submission to avoid similar issues in the future.
- **Keep Contact Information Updated:** Ensure your contact information is always current to avoid communication problems.
### **Summary:**
To update incorrect primary email ID and mobile number for your IEC:
1. **Visit the DGFT office** with a formal request letter and supporting documents.
2. **Submit the request** for correction in person.
3. **Follow up** with DGFT to track the progress of your request.
4. **Explore online options** on the DGFT website if available.
5. **Contact DGFT helpline** for additional assistance if needed.
By following these steps, you should be able to correct the contact details associated with your IEC effectively.
### **1. **Understand the Issue:**
- **Primary Contact Information:** The primary email ID and mobile number associated with the IEC are crucial for communication and OTP verification.
- **Non-Editable:** If the IEC master data shows these fields as non-editable, you'll need to follow specific procedures to request a change.
### **2. **Steps to Update Incorrect Email ID and Mobile Number:**
#### **2.1 **Contact DGFT Office:**
- **Visit the Local DGFT Office:** You will need to visit the Directorate General of Foreign Trade (DGFT) office, as online changes may not be possible if the fields are locked.
- **Provide Proof:** Bring your original IEC certificate, identification proof, and any other relevant documents to support your request.
#### **2.2 **Submit an Application for Correction:**
- **Write a Request Letter:** Prepare a formal letter requesting the correction of your email ID and mobile number. Include details such as your IEC number, current incorrect details, and the correct details.
**Sample Letter Format:**
```
[Your Name]
[Your Address]
[City, State, PIN Code]
[Email Address]
[Phone Number]
Date: [Date]
To,
The Director,
Directorate General of Foreign Trade,
[Office Address]
Subject: Request for Correction of Primary Email ID and Mobile Number in IEC
Dear Sir/Madam,
I am writing to request a correction in my IEC details. I have recently updated my IEC information, but the primary email ID and mobile number entered were incorrect. The details currently registered are:
- Incorrect Email ID: [Incorrect Email ID]
- Incorrect Mobile Number: [Incorrect Mobile Number]
The correct details are:
- Correct Email ID: [Correct Email ID]
- Correct Mobile Number: [Correct Mobile Number]
Please find the necessary documents attached for verification. I kindly request you to update the information accordingly.
Thank you for your assistance in this matter.
Sincerely,
[Your Name]
```
- **Attach Documents:** Attach a copy of your IEC certificate and a valid ID proof to the request letter.
#### **2.3 **Follow-Up with DGFT:**
- **Track Your Request:** After submission, keep track of your request by following up with the DGFT office to ensure the correction is processed.
### **3. **Online Correction Procedure:**
If the DGFT has enabled any online facilities for updating IEC details:
- **Log in to DGFT Website:** Check the [DGFT website](https://dgft.gov.in) for any online facility that might be available.
- **Request Correction:** Some DGFT portals offer an option to request corrections or update contact information online. Follow the instructions provided if this option is available.
### **4. **Alternative Procedures:**
#### **4.1 **Contact DGFT Helpline:**
- **Call or Email:** Reach out to the DGFT helpline or email support for guidance on updating contact information.
- **Provide Details:** Provide your IEC number and details of the incorrect information when contacting support.
#### **4.2 **File a Complaint:**
- **Grievance Redressal:** If there are difficulties in reaching out or getting a response, consider filing a grievance through the DGFT's grievance redressal mechanism.
### **5. **Prevent Future Issues:**
- **Double-Check Information:** Always double-check the details before submission to avoid similar issues in the future.
- **Keep Contact Information Updated:** Ensure your contact information is always current to avoid communication problems.
### **Summary:**
To update incorrect primary email ID and mobile number for your IEC:
1. **Visit the DGFT office** with a formal request letter and supporting documents.
2. **Submit the request** for correction in person.
3. **Follow up** with DGFT to track the progress of your request.
4. **Explore online options** on the DGFT website if available.
5. **Contact DGFT helpline** for additional assistance if needed.
By following these steps, you should be able to correct the contact details associated with your IEC effectively.
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