How to change of mobile number and email id in DIN

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This query is : Resolved

sampad mohanty (Querist)

05 October 2022 I have wrongly put email id and mobile of a director while registration of a new company. Now I can not create user id of that director. Please help me because MCA help desk did not resolve my Complaint raised more than 15 days.

Aashok Kumar Sharma

Aashok Kumar Sharma

(Expert)

09 July 2024 If you've mistakenly entered the wrong email ID and mobile number for a director during the registration of a new company, and you're unable to create a user ID for that director on the MCA portal, here are steps you can take to resolve the issue:

### Steps to Resolve Wrong Email and Mobile Entry Issue:

1. **Contact the MCA Helpdesk Again**:
- Continue following up with the MCA helpdesk. Since your initial complaint has not been resolved for more than 15 days, persistently reach out to them via email or phone. Document each communication attempt.

2. **Provide Correct Information**:
- Prepare a formal request or application explaining the situation clearly. Provide the correct email ID and mobile number for the director.

3. **Supporting Documentation**:
- Attach any supporting documents that verify the correct email ID and mobile number. This could include the director's identification documents (like PAN card) or any other official correspondence.

4. **Request for Correction**:
- Request the MCA helpdesk to update the email ID and mobile number associated with the director's details in the company records.

5. **Follow-up Regularly**:
- Keep following up with the MCA helpdesk at regular intervals. Persistence is often key in getting administrative issues resolved.

6. **Professional Assistance**:
- Consider seeking assistance from a professional, such as a company secretary or a consultant familiar with MCA procedures. They may have additional insights or contacts within MCA that could expedite the resolution.

7. **Escalation**:
- If you do not receive a satisfactory response, inquire about escalation procedures within the MCA or consider reaching out to higher authorities if possible.

### Important Points:

- **Accuracy**: Ensure all information provided is accurate and matches the official records.

- **Documentation**: Maintain a record of all communications and documents submitted for future reference.

By following these steps and maintaining regular communication with the MCA helpdesk, you should be able to rectify the error and proceed with creating a user ID for the director on the MCA portal.

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