25 September 2017
Dear madam/Sir, We have dispatched the goods, however, vehicle on the way broken down with damage. Therefore, we brought back the material. Now my question is to whether to raise credit note or cancel the invoice. We have raised the credit note to the party for accounting adjustment. Is it correct?
25 September 2017
In your case you will send the goods again so you should cancel the invoice and re issue another invoice. Do remember to keep full evidence for vehicle break down and incident.