Drawback not credited because Scroll not generated

This query is : Resolved

Mohammad Adnan (Querist)
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08 May 2023 I have not received Drawback for the last 5-6 years.

Shipment was originated from ICD TKD (New Delhi).

ICEGATE is showing status - "PENDING FOR SCROLL GENERATION "

Please help me, how can I generate scroll. And get my Drawback.

Regards

Asha Kanta Sharma

Asha Kanta Sharma

(Expert)
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06 July 2024 To resolve the issue of pending scroll generation and claim your Drawback, you can follow these steps:

1. **Contact ICEGATE Helpdesk:**
- First, reach out to the ICEGATE Helpdesk for assistance with your specific case. They can provide guidance on why the scroll generation is pending and what steps are needed to proceed. You can contact them via email or phone.

2. **Check Documentation:**
- Ensure that all necessary documentation related to your Drawback claim is in order. This typically includes invoices, shipping documents, export declarations, and any other relevant paperwork. Verify that all details are accurate and match the information entered into ICEGATE.

3. **Verify Data on ICEGATE:**
- Log in to your ICEGATE account and verify the data related to your export shipments. Ensure that the details entered, such as invoice numbers, export values, and other relevant data, are correct and up to date.

4. **Resolve Errors or Discrepancies:**
- If there are any errors or discrepancies in the data entered on ICEGATE, rectify them promptly. Incorrect information can delay the scroll generation process. Make sure all necessary corrections are made and updated in the system.

**Follow up with Customs Officials:**
- Sometimes, delays in scroll generation can be due to procedural issues or pending clarifications from customs officials. Follow up with the customs authorities at ICD TKD (New Delhi) to ensure that any outstanding issues are addressed promptly.

**Track Status and Notifications:**
- Monitor the status of your drawback claim on ICEGATE regularly. You should receive notifications or updates regarding the progress of your claim. Stay informed about any actions required from your end to expedite the process.

**Seek Assistance from a Customs Broker:**
- If navigating ICEGATE procedures becomes complex, consider consulting with a customs broker or agent who specializes in drawback claims. They can provide professional assistance in handling documentation and resolving issues with customs authorities.

By following these steps and staying proactive in resolving any pending issues with ICEGATE, you should be able to facilitate the scroll generation and ultimately receive your Drawback for the shipments originating from ICD TKD (New Delhi).