10 May 2023
Role change of one director is not happening under V3 login of MCA portal. It displays error report as 'Service Error' after entering one time password received in mobile. Since this is not getting updated, while uploading INC 9 form for company incorporation which needs to be digitally signed by all directors, it shows DSC of the specified director is not registered. Thus we are unable to upload the form. We had registered grievance with MCA. But there was no accurate response on this. Can anyone please suggest any remedy.
06 July 2024
Dealing with technical issues on the MCA (Ministry of Corporate Affairs) portal can be frustrating, but there are several steps you can take to resolve the problem with the role change of one director and the DSC (Digital Signature Certificate) issue:
1. **Clear Browser Cache and Cookies:** Sometimes, issues can arise due to cached data or cookies in your web browser. Try clearing your browser cache and cookies, then attempt the process again.
2. **Use Supported Browsers:** Ensure you are using a supported browser recommended by the MCA portal. Google Chrome and Mozilla Firefox are commonly recommended browsers for MCA services.
3. **Check Internet Connectivity:** Ensure your internet connection is stable and not causing any interruptions during the process of role change or DSC registration.
4. **Update Java and Digital Signature Software:** Ensure that Java on your computer is updated to the latest version, as the MCA portal often requires Java for digital signature operations. Also, ensure that your digital signature software is up to date.
5. **Verify OTP and DSC Details:** Double-check the OTP (One Time Password) received on your mobile for accuracy and enter it promptly. For the DSC issue, verify that the DSC of the specified director is correctly registered and configured on your computer.
6. **Contact MCA Helpdesk:** If the issue persists despite trying the above steps, contact the MCA helpdesk for technical support. You can raise a support ticket or call their helpline to escalate your issue and get personalized assistance.
7. **Seek Professional Help:** If you are still facing difficulties, consider seeking assistance from a professional service provider or a company secretary who is experienced with MCA portal operations. They may provide additional insights or technical solutions.
Given that you have already registered a grievance with MCA and received no accurate response, persist in following up with them and provide detailed information about the specific error messages you are encountering. Often, technical issues like these require patience and persistence to resolve, but with the right approach and support, you should be able to rectify the problem with the role change and DSC registration on the MCA portal.
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