CHALLAN PAID OF CST ASSESSMENT 2016-17 BUT IT IS NOT SHOWING ON VAT PORTAL.

This query is : Resolved

vin (Querist)
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09 June 2023 Dear Experts,
I paid online challan for cst assessment for financial year 2016-17 but the same has not reflected on vat portal . I had downloaded the pdf file at the time of payment from bank website in which merchant id: dvat and tran req. id is provided and some other information is there like payment date and payment amount and also deducted from my bank statement.
Now , why is it not reflecting and what should I do?

Asha Kanta Sharma

Asha Kanta Sharma

(Expert)
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12 July 2024 It seems like you have encountered an issue where your CST (Central Sales Tax) payment made through an online challan is not reflecting on the VAT portal despite the amount being deducted from your bank account. Here are some steps you can take to resolve this issue:

1. **Check Payment Status:**
- First, verify the payment status on the bank's end. You mentioned that the amount was deducted from your bank statement, which indicates that the payment transaction was successful from your bank’s perspective.
- Ensure that you have the transaction details handy, such as the merchant ID, transaction reference ID (Tran Req. ID), payment date, and payment amount.

2. **Wait for Processing Time:**
- Sometimes, it can take a few days for the payment to reflect on the VAT portal due to processing times between banks and tax authorities. Check again after a reasonable period, typically 2-3 working days.

3. **Reconciliation of Payment:**
- If the payment does not reflect after waiting, contact the VAT department or CST assessing authority where you made the payment. Provide them with the transaction details (merchant ID, transaction reference ID) and request them to reconcile the payment on their end.
- They may ask for additional documentation like the payment confirmation from the bank or the downloaded PDF file you mentioned. Make sure to have these documents ready.

4. **Resubmission or Correction:**
- If the payment is confirmed by the bank but still not reflecting on the VAT portal after contacting the authorities, you may need to consider resubmitting the payment through the official VAT portal or follow their guidance on how to rectify the issue.

5. **Document Retention:**
- Keep all documents related to the payment, including bank statements, payment confirmation from the bank, PDF of the payment challan, and any communication with the VAT department. These will be useful in case of further inquiries or audits.

6. **Follow-Up:**
- If you do not receive a satisfactory response or resolution from the VAT department, consider following up with higher authorities within the tax department or seek assistance from a tax professional who can liaise on your behalf.

In summary, while the payment deduction from your bank account indicates that the transaction was processed successfully by the bank, discrepancies in reflecting payments on government portals can occur. It’s essential to maintain communication with the VAT department, provide necessary documentation promptly, and follow their procedures to ensure the payment is properly credited to your account.