22 May 2008
CASE STUDY:- A CASE OF LEARNING ONE'S HAIR DOWN
Mr.Rajan, the Manager of Suratmal Jewellers in coimbture called the sales cleark Mr Singh to his office on a bright sunny morning and said " The annual audit is due and the chartered accountants will be coming next week to examine our accounts.I want you to organize all the sales and purchese reciept neatly.You simply can't let your hairdown on this. We must be percieved as a neat and tidy operation and want thing to proceed without any hitch. " Singh just mumbled , "yes sir", and walked out. after returned to his seat he appeared very distracted and could not concentrate on his worked all day.He remained absent the next day, and the day after he walked in with his letter of resignation which he handed over to his superviser, Mr kiran. Kiran was stunned, "what is the problem ?what is wrong? why are you resigning?" asked kiran to which he could not elicit any answar from singh. kiran took singh out to a nearby hotel and over a cup of coffy and masala vadas he tried to explore the reasons for singh's sudden action. "do you have another job which pays you more?" ,he asked, to which singh repied, " The Manager wants me to shave off my meard by next week and I can't because it is against my religion.c so i am resigning my job, mr kiran."
Discuss the following with reference to the above case:
1. What were the encoded and decoded messeges ?
2. What are the concept relevent to the above communication problems ?
23 May 2008
Behave in a free or uninhibited manner. THIS IS THE MEANING OF THE WORD LETTING ONES HAIR DOWN.THIS WAS THOROUGHLY MISUNDERSTOOD BY MR. SINGH WHO HAS CONFUSED ASSOCIATION OF THOUGHTS MINGLING LACK OF HIS LINGUISTIC ABILITY WHICH LED TO AN UNWANTED DEFENSIVE ATTITUDE WHICH FINALLY LED TO A STAND TOTALLY UNDESIRABLE. MR KIRAN (I SUPPOS HE IS MR. SINGH'S IMMEDITAE BOSS) SHALL EXPLAIN THE LITERAL MEANING OF THE PHRSE USED BY THE MANAGER AND THEN ONLY HE CAN PURSUADE MR. SINGH TO WITHDRAW THE RESIGNATION WHICH WAS NOT CALLED FOR BY ANY STRECH OF IMAGINATION. R.V.RAO
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