Not able to send request for 16a-griev.to traces auto closed

This query is : Resolved

Querist : Anonymous

Querist : Anonymous (Querist)

09 June 2016 Not able to send request.
There are same 3 PANs with single challans.
Error message :
PAN Amount combination details entered by you are not valid for the challan details which are provided by you. Please enter valid details. In case there are same challans mentioned in multiple rows, please enter CD Record number as per column number 301 for 24Q,401 for 26Q , 701 for 27Q and 651 for 27EQ of the statement.
If another challan is selected, following error message :
This statement has a challan(s) with more valid PPAN deductee rows than enter details of such challan and corresponding deductee rows.
Please help.

CA SUNIL K GARG

CA SUNIL K GARG (Expert)
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09 June 2016 You are giving incorrect detail of challan, not matched with data given in TDS return.

Querist : Anonymous

Querist : Anonymous (Querist)

09 June 2016 Sir, every thing is correct.There are 3 same PANs in a single challan. This happens ever time when this is the case.I shall be grateful.Please help.Wrote to Traces case auto closed.
I do not know what to do.

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Asha Kanta Sharma

Asha Kanta Sharma

(Expert)
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04 August 2024 It sounds like you're facing issues with the TRACES (TDS Reconciliation Analysis and Correction Enabling System) portal while trying to request a Form 16A correction or grievance, particularly related to the PAN and challan details.

Here’s a detailed approach to address the issues:

### **Understanding the Problem:**

1. **Error Messages:**
- **PAN Amount Combination Error:** This indicates that the PAN and amount details entered do not match the challan details you provided. It might occur if the PANs are not correctly mapped to the amounts or if there’s an issue with how the challans are referenced.
- **Challan and Deductee Rows Error:** This error suggests that the number of deductee rows for the given challan does not match what was entered, or that there's an issue with the challan being used.

### **Steps to Resolve the Issues:**

#### **1. Verify the Details:**

- **Check Challan Details:** Confirm that the challan details (challan number, date, and amount) are correctly entered and match those in the TDS return filed.
- **Verify PAN Entries:** Ensure that the PANs you are entering for the deductees are correctly associated with the corresponding amounts.

#### **2. Correct Data Entry:**

- **Correct Challan Reference:** Ensure you are using the correct CD Record number for the relevant Form:
- **Form 24Q:** CD Record number 301
- **Form 26Q:** CD Record number 401
- **Form 27Q:** CD Record number 701
- **Form 27EQ:** CD Record number 651

- **Consistent PAN and Amounts:** Ensure that each PAN is associated with the correct amount and that no PAN is duplicated with different amounts in the same challan.

#### **3. Use TRACES Portal Correctly:**

- **Upload Correct Details:**
- Navigate to the **“Request for Correction”** section on the TRACES portal.
- Ensure that you have selected the correct form type and financial year.
- Enter the correct challan and PAN details.

- **Review Existing Requests:**
- Check if there are any pending requests or corrections already submitted.
- If previous requests are auto-closed, make sure to review the reason for closure and correct any issues as indicated.

#### **4. Contact TRACES Helpdesk:**

- **Raise a Ticket:** If you are continuously facing issues, raise a ticket with TRACES support with detailed information about the errors. Provide screenshots and the specific error messages you are encountering.
- **TRACES Helpdesk Contact:**
- **Email:** traces.support@nsdl.co.in
- **Phone:**
- **Online:** Use the “Contact Us” option on the TRACES portal for direct support.

#### **5. Additional Tips:**

- **Check for System Maintenance:** Sometimes issues can arise due to system maintenance or updates. Verify if TRACES is undergoing maintenance or has any notifications.
- **Consult Tax Professional:** If errors persist, consider consulting a tax professional or CA who can help troubleshoot complex issues with TDS filings and TRACES portal.

### **Sample Response to TRACES Helpdesk:**

When raising a ticket or contacting support, include the following information:

---

**Subject:** Issue with Form 16A Request - PAN and Challan Details Error

**Dear TRACES Support Team,**

I am experiencing issues while attempting to send a request for Form 16A correction. The following errors are being displayed:

1. **Error Message:** "PAN Amount combination details entered by you are not valid for the challan details which are provided by you. Please enter valid details."
2. **Error Message:** "This statement has a challan(s) with more valid PPAN deductee rows than enter details of such challan and corresponding deductee rows."

**Details:**
- **PANs:** [List the PANs involved]
- **Challan Number:** [Challan Number]
- **Financial Year:** [Financial Year]
- **Form Type:** [Form 24Q/26Q/27Q/27EQ]

I have verified the details and ensured that they match the records. Despite this, I am unable to resolve the issue through the TRACES portal. Kindly assist in resolving this matter or provide guidance on the necessary steps to correct the entries.

Attached are the relevant screenshots and documents for your reference.

Thank you for your assistance.

**Best Regards,**
**[Your Name]**
**[Your Contact Information]**

---

By following these steps, you should be able to address the issues with the TRACES portal and ensure that your Form 16A request is processed correctly.