MCA21 Portal Login and DSC registration problem

This query is : Resolved

Nurul Hoda (Querist)
Follow

28 June 2024 Hi,
I have been registered on the MCA Portal as a Business User through CIN and through Email ID as a Registered User. Both are having same email Id and Mobile Number. Now I am not able to register my DSC in any of the IDs for filing forms. Early resolutions are invited with Suggestions. If I can change email id and Mobile numbers because always giving message that duplicate Mobile and Email Id available.

Aashok Kumar Sharma

Aashok Kumar Sharma (Expert)
Follow

09 July 2024 It seems like you are facing issues with registering your DSC (Digital Signature Certificate) on the MCA (Ministry of Corporate Affairs) portal due to duplicate email IDs and mobile numbers associated with your Business User and Registered User profiles. Here are some steps and suggestions that might help resolve your issue:

### Steps to Resolve the Issue:

1. **Contact MCA Helpdesk:**
- Reach out to the MCA helpdesk or support team directly. They can assist you in resolving technical issues related to registration and DSC on the portal. You can find their contact details on the MCA portal.

2. **Verify Email ID and Mobile Number:**
- Double-check the email ID and mobile number associated with both your Business User and Registered User profiles. Ensure they are exactly the same to avoid conflicts.

3. **Reset Passwords:**
- Try resetting the passwords for both profiles (Business User and Registered User) using the same email ID and mobile number. Sometimes, resetting passwords can resolve login or registration issues.

4. **Clear Browser Cache and Cookies:**
- Clear your browser's cache and cookies before attempting to register your DSC again. Sometimes, stored data can interfere with the registration process.

5. **Change Email ID or Mobile Number:**
- If the portal is showing errors related to duplicate email IDs or mobile numbers, you might consider changing the email ID or mobile number associated with one of the profiles (Business User or Registered User).
- To change email ID or mobile number, log in to your MCA portal account, navigate to profile settings or personal details section, and follow the instructions provided for updating contact information.
- After updating, try registering your DSC again using the updated details.

**Use Different Browsers or Devices:**
- Try accessing the MCA portal and registering your DSC using different web browsers or devices. Sometimes, compatibility issues with specific browsers can cause problems.

**Seek Professional Help:**
- If you are unable to resolve the issue on your own, consider seeking assistance from a professional such as a chartered accountant or a company secretary who is familiar with the MCA portal and digital signatures.

### Additional Tips:

- **Document Everything:** Keep a record of all communications, error messages, and steps taken while trying to resolve the issue. This documentation may be useful if you need to escalate the problem further.

- **Stay Updated:** Check the MCA portal regularly for any updates or announcements regarding technical issues or system maintenance that might affect user registrations.

By following these steps and suggestions, you should be able to address the issue of registering your DSC on the MCA portal effectively. If the problem persists, don't hesitate to contact the MCA helpdesk for personalized assistance.

You need to be the querist or approved CAclub expert to take part in this query .
Click here to login now