02 December 2022
Why is only Email/Mobile update check box disabled in DIR-6? Mobile number did not get carried over into V3 portal login and unable to do anything in MCA site. DIR-6 does not let me update mobile#. Basically they dont want me to confirm with rules and collect fines from me !@!#
03 August 2024
It can be frustrating when technical issues prevent you from completing necessary updates on the MCA portal. Here’s a guide to address the issue with updating the mobile number using Form DIR-6 and potential workarounds:
### **1. Understanding the Issue:** - **Disabled Checkbox:** If the checkbox for updating the Email/Mobile number is disabled in Form DIR-6, it may indicate a restriction or issue with the MCA portal's current functionality. - **V3 Portal Transition:** The transition from older MCA portals to V3 could lead to inconsistencies or technical glitches affecting data updates.
### **2. Steps to Resolve the Issue:**
#### **1. Verify Portal Access:** - **Ensure Correct Access:** Verify that you have logged in with the correct user credentials and role. Sometimes access issues can cause specific sections to be unavailable.
#### **2. Check for System Maintenance:** - **Maintenance Updates:** Confirm if there are any ongoing system maintenance activities on the MCA portal that might be affecting the functionality of certain forms.
#### **3. Browser and System Check:** - **Clear Cache:** Clear your browser's cache and cookies and try accessing the portal again. - **Try Different Browser:** Sometimes, switching to a different browser can resolve unexpected issues.
#### **4. Review Form DIR-6 Instructions:** - **Read Instructions:** Carefully review the instructions provided for Form DIR-6. Ensure that you are following all the steps correctly for updating contact details.
#### **5. Contact MCA Helpdesk:** - **Raise a Ticket:** Contact the MCA helpdesk or support team to report the issue. Provide them with specific details about the problem, including screenshots if possible. - **Helpdesk Contact:** You can usually find helpdesk contact information on the MCA portal under the “Help” or “Contact Us” sections.
#### **6. Use Alternate Methods:** - **Submit Physical Form:** If the online update is not functioning, you may consider submitting a physical copy of the form to the MCA office, though this is less common for updates.
#### **7. Escalate if Necessary:** - **Formal Complaint:** If you are facing persistent issues and believe that this problem is leading to penalties or fines, consider filing a formal complaint with the MCA or seeking legal advice.
#### **8. Document Issues:** - **Keep Records:** Maintain records of all communications with the MCA helpdesk and any actions taken. This documentation could be useful if there are any issues regarding penalties due to the inability to update contact information.
#### **9. Follow Up:** - **Regular Checks:** Regularly follow up on the issue with the MCA helpdesk until it is resolved and ensure that you receive confirmation once the update is successful.
### **10. Temporary Solutions:** - **Verify Mobile Number:** If you need to verify mobile numbers for compliance, consider contacting your company's registered representative or compliance officer who might be able to assist in updating the contact details manually or through internal processes.
By following these steps, you should be able to address the issue with updating your mobile number in DIR-6 on the MCA portal.
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