Unexplained Auto-Debit for EPF Payment Despite Transaction Failure

This query is : Open

(Querist)
Follow

15 March 2025 Dear Community,

I am seeking advice and insights regarding a situation we have encountered with the auto-debit of an EPF payment. On 18th February 2025, we attempted to make the EPF contribution through our Yes Bank Corporate Banking portal, but unfortunately, the transaction failed due to an error. Despite this, we successfully made the payment via our HDFC Bank account to ensure timely compliance.

However, we were surprised to discover that an amount of Rs. 4,88,376 was auto-deducted from our Yes Bank Corporate Account (Account No: XXXXXXX) on the same date, despite the initial payment attempt failing. This deduction occurred without our approval, which goes against our company's internal approval process for payments.

We have also faced repeated technical issues with both the EPF Portal and Yes Bank's platform, which have resulted in failed payment attempts multiple times.

My questions to the community are:

Has anyone encountered a similar issue where an auto-debit was processed despite the initial transaction failure? How did you resolve it?
Is there a standard process that banks follow in such cases, and should we expect a refund in situations like this?
What steps can we take to prevent such issues in the future, both in terms of technical glitches and ensuring proper payment approvals?
Any advice on how to escalate this matter to ensure a swift resolution, given the urgency and compliance nature of EPF contributions?
We would appreciate your insights and suggestions to address this matter.

Thank you in advance for your help!