It refund

This query is : Resolved

Querist : Anonymous

Querist : Anonymous (Querist)

05 January 2015 If IT Refund is not received after letter and reminder to concerned ITO, who is the appropriate authority to be contacted??

Kapil Kaushik

Kapil Kaushik (Expert)
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05 January 2015 Local assessing officer under whose ward the original return was filed.

Querist : Anonymous

Querist : Anonymous (Querist)

06 January 2015 If we have not received the refund of Income Tax after reminding twice to AO whom do we contact?

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Asha Kanta Sharma

Asha Kanta Sharma

(Expert)
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02 August 2024 If you have not received your Income Tax refund even after sending reminders and contacting the concerned Income Tax Officer (ITO), you can take the following steps to escalate the issue:

### 1. **Escalate Within the Income Tax Department**

1. **Contact the Jurisdictional Assessing Officer (AO) Again:**
- If you have already sent reminders and not received a response, send a formal letter or email reiterating your request. Include all relevant details such as your PAN, assessment year, and details of previous correspondence.

2. **Income Tax Ombudsman:**
- If the AO is unresponsive, you can escalate the matter to the Income Tax Ombudsman. The Ombudsman is appointed to resolve grievances related to the Income Tax Department.
- **Filing a Complaint:** You can file a complaint with the Income Tax Ombudsman if you believe your grievance is not being addressed properly. The complaint can be submitted online or by post.
- **Ombudsman Office Addresses:**
- **Mumbai Office:**
Office of the Income Tax Ombudsman,
2nd Floor, Aayakar Bhavan,
M.K. Road,
Mumbai - 400 020,
Maharashtra, India

3. **Contact the Refund Banker:**
- Sometimes refunds are handled by a specific bank. Contact the bank or refund processing center mentioned in the refund correspondence.

### 2. **File a Complaint Online**

1. **Grievance Redressal Portal:**
- Use the [Income Tax Department's online grievance redressal portal](https://www.incometax.gov.in/iec/foportal/) to register your complaint or track your refund status.
- You can log in and navigate to the “Grievance” section to file a complaint or check the status of your pending refund.

### 3. **File a Right to Information (RTI) Application**

- **RTI Application:** If other measures fail, you can file a Right to Information (RTI) application to get information about the status of your refund. This can help you understand why the refund has not been processed.

### 4. **Seek Help from Higher Authorities**

1. **Contact the Chief Commissioner or Commissioner of Income Tax:**
- Write a letter to the Chief Commissioner or Commissioner of Income Tax for your region. Include details of your case and previous attempts to resolve the issue.

2. **MP or MLA:**
- In extreme cases, you might consider contacting your Member of Parliament (MP) or Member of Legislative Assembly (MLA) for assistance in getting your issue resolved.

### Summary of Actions

1. **Recontact AO:** Send a formal reminder with all details.
2. **Income Tax Ombudsman:** File a complaint if the issue remains unresolved.
3. **Refund Banker:** Check with the bank handling refunds.
4. **Online Portal:** Use the grievance redressal portal to file a complaint.
5. **RTI Application:** File an RTI application to get detailed information.
6. **Higher Authorities:** Escalate to the Chief Commissioner or Commissioner if needed.
7. **MP/MLA:** As a last resort, seek assistance from your local MP or MLA.

These steps should help you escalate and hopefully resolve the issue of your pending tax refund.