Invalid pan

This query is : Resolved

imkdm (Querist)
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02 September 2018 Respected.

My Wife applied for PAN through NSDL website using online paperless process and Aadhar E-KYC. She got allotted PAN and she also received PAN Card.

But here is the catch.

We tried to use the same to open Demat account online but we got the error "Invalid PAN as per Income Tax Records". We checked PAN Status on Income Tax Efiling Website. It says that this PAN No. is "ACTIVE". We also registered on E-Filing Portal without any issues.

But even after this, we got the same "Invalid PAN" error on brokers' website. So we tried to test this PAN on OLTAS webpage. We filled challan details (280 Challan) and submitted. But we got the same error "Invalid PAN".

We are under utter shock as to this. This PAN has no issues @ Income Tax Efiling Site. But if we use it at third party site such as - OLTAS, it is invalid. In fact, we have PAN Card. So there must not be any error in PAN application.

What should we do? Kindly help. Thanks.