Import export code digital signature

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Sandeep

Sandeep (Querist)
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19 July 2017 Anyone has any idea what to do in case Digital signature not working while applying import export code???

Rahul varshney

Rahul varshney (Expert)
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19 July 2017 What type of error is

Rahul varshney

Rahul varshney (Expert)
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19 July 2017 What type of error is appearing while applying dsc...!!

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Asha Kanta Sharma

Asha Kanta Sharma

(Expert)
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28 July 2024 If you're facing issues with the digital signature while applying for an Import Export Code (IEC), it can be quite frustrating. Here’s a step-by-step guide to troubleshoot and resolve issues with digital signatures during the IEC application process:

### **1. Verify Digital Signature:**

- **Check Validity:** Ensure that your digital signature is valid and has not expired. Digital signatures typically have a validity period and need to be renewed periodically.
- **Correct Class:** Make sure you are using the correct class of digital signature required for IEC applications. Usually, Class 2 or Class 3 digital signatures are required.

### **2. Verify Software and Browser Compatibility:**

- **Browser Compatibility:** Ensure you are using a compatible web browser. Different browsers (Chrome, Firefox, Internet Explorer) might have different settings or extensions needed for digital signatures.
- **Browser Settings:** Sometimes, browser settings or extensions can interfere with digital signatures. Disable pop-up blockers, and ensure that JavaScript and cookies are enabled.

### **3. Check Digital Signature Configuration:**

- **Digital Signature Token:** Ensure that your digital signature token (USB dongle) is properly connected to your computer. Check if the token driver is correctly installed and updated.
- **Correct Certificate:** Verify that you have selected the correct digital certificate from your token.

### **4. Clear Cache and Cookies:**

- **Clear Cache:** Sometimes, clearing the browser’s cache and cookies can resolve issues related to digital signatures.
- **Try Different Browser:** If the issue persists, try using a different browser or updating your current browser to the latest version.

### **5. Reinstall Drivers and Software:**

- **Reinstall Drivers:** Reinstall the drivers for your digital signature token. Sometimes, updating or reinstalling the drivers can resolve issues.
- **Update Software:** Ensure that the software used to manage the digital signature is up to date.

### **6. Contact Digital Signature Provider:**

- **Support:** Contact the support team of your digital signature provider. They can provide assistance and check if there is any issue with your digital certificate or token.

### **7. Contact DGFT Support:**

- **Technical Help:** If all else fails, contact the DGFT (Director General of Foreign Trade) helpdesk or technical support for assistance. They can provide guidance specific to the IEC application process and help resolve any technical issues related to digital signatures.

### **8. Re-apply with New Digital Signature:**

- **New Signature:** As a last resort, consider obtaining a new digital signature if the current one is persistently problematic. Make sure to follow the proper procedures for obtaining and installing the new digital signature.

### **Steps to Apply for IEC with Digital Signature:**

1. **Log in to DGFT Website:** Go to the DGFT website and log in to the IEC application portal.
2. **Fill Application Form:** Complete the IEC application form with the required details.
3. **Upload Documents:** Upload the required documents as part of the application.
4. **Select Digital Signature:** When prompted, select your digital signature certificate.
5. **Sign and Submit:** Follow the prompts to digitally sign and submit the application.

### **Summary:**

To resolve issues with the digital signature while applying for an IEC, ensure your digital signature is valid, properly configured, and compatible with the software and browser you are using. Contact your digital signature provider or DGFT support for further assistance if needed.