Nil tds credit by cpc

This query is : Resolved

Querist : Anonymous

Querist : Anonymous (Querist)

04 August 2012 Dear expert,
I had claimed Refund of Rs. 15000/- in AY 2011-12 both in original return and rectification. However CPC has given me nil TDS credit both in u/s 143 and u/s 154.Before filing original return I had checked form 26AS which is showing the TDS of Rs. 15000/-, however there is one entry of 1150/- is with stauts of unmatched, but in my view only one entry of 1150/- does to entitle cpc to make my whole of TDS as nil.
They have accepted my turnover and net profit as I showed in return but I dont understand why they are not giving my rufund.
Please advise me what should I do. Helpline persons of CPC not giving me any satisfactory answer.

CA Prashant Gupta

CA Prashant Gupta (Expert)
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04 August 2012 Due to some technical error, sometimes they have not taken the credit.

Download fresh ITR and generate XML and again file Rectification with fresh XML.

Querist : Anonymous

Querist : Anonymous (Querist)

04 August 2012 Can I make complaint for inconvenience caused to me by cpc prcessing slack and where to make it.

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CA Prashant Gupta

CA Prashant Gupta (Expert)
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05 August 2012 I dont think, there is any feedback option or complain option available.

Querist : Anonymous

Querist : Anonymous (Querist)

05 August 2012 sir, how is the idea, if I send a copy of my 26as and copy of both intimations along with a letter under RTI Act, asking them why they are not providing my tds credit, by registered post to CPC commissioner.

CA Siddhartha Bhardwaj

CA Siddhartha Bhardwaj (Expert)
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06 August 2012 Please check whether you have mention corerct TAN of the deductor in the return.

If the TAN is incorrect credit will not be allowed.

Correct the same and file a rectification application.

Querist : Anonymous

Querist : Anonymous (Querist)

06 August 2012 Yes, TAN of deductor was correct?

CA Prashant Gupta

CA Prashant Gupta (Expert)
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06 August 2012 Sometimes due to some technical error, it is possible that TDS credit is not allowed. This may also because of your Internet exploer version or some PC issues.

Download fresh ITR, generate fresh XML will help.

You can write a letter but i dont think it will help you alot.

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Taxguy

Taxguy (Expert)
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12 August 2012 Have you entered the claim correctly in the return.
If you entered Schedule TDS2, then have entered the value of claim under 'Claim for the Year".
If the TDS is entered in TCS of vice versa you may not credit.
If 26AS is reflecting, then there is no way credit will be disallowed in processing.

Querist : Anonymous

Querist : Anonymous (Querist)

12 August 2012 The itr V also reflecting Rs. 15000/- in TDS column and in the column of Refund, that means I have transmitted the information regarding TDS. And that too, In intimation u/s 143 and 154 there are two columns - 1st is as claimed by assessee in return and 2nd is as determined by CPC, and in the col. of TDS of intimations in my portion the showed tds of Rs. 15000/-, whereas in their col. they showed tds as zero, whereas it is already available in my 26AS, and only one entry of Rs. 1150/- as unmatch in form 26AS does not entail cpc to make my whole tds as zero.
Please advise me.

Asha Kanta Sharma

Asha Kanta Sharma

(Expert)
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04 August 2024 It seems you’re experiencing a challenging situation with the Central Processing Centre (CPC) regarding your TDS credits and refund claim. Here’s a structured approach to resolve this issue:

### Steps to Address the Issue:

1. **Review Your Form 26AS and Returns:**
- **Form 26AS:** Check the TDS credits in Form 26AS and ensure that all entries, including the unmatched amount, are correct. Make sure that the TAN of the deductor is correctly reflected.
- **ITR and Intimations:** Verify that the details in your Income Tax Return (ITR) and the intimations under sections 143(1) and 154 correctly reflect the TDS credits as per Form 26AS.

2. **Understand CPC’s Treatment:**
- CPC might have processed your return based on the TDS entries that were matched or confirmed in the system. The unmatched TDS entry (Rs. 1150/-) could be causing issues. However, if CPC is showing the entire TDS amount as zero, it suggests a potential mismatch or processing error.

3. **Respond to CPC Notices:**
- **Rectification Request:** Since you’ve already filed a rectification request under section 154, ensure it’s accurately filled and address the specific discrepancies noted. Clearly state that the TDS shown in Form 26AS should be credited and attach supporting documents.

4. **File a Complaint or Grievance:**
- **Taxpayer Services:** You can file a grievance on the [e-filing portal](https://www.incometax.gov.in) under the “Grievance” section.
- **Email or Post:** Send an email to the CPC helpdesk or write a letter to CPC detailing your issue. Include copies of your Form 26AS, the intimations under sections 143(1) and 154, and a clear explanation of the problem. You can also address this letter to the CPC Commissioner if needed.

5. **RTI Act:**
- Filing an RTI request might help get detailed information about why your TDS credit is not being considered. You can request the reasons for discrepancies and processing errors. Send your RTI application to the concerned Public Information Officer (PIO) in the Income Tax Department.

6. **Personal Visit or Assistance:**
- **Visit the Tax Office:** If possible, visit your local Income Tax office or the CPC office for a personal discussion. Bring all relevant documents including Form 26AS, your original and rectified returns, and the intimations.
- **Professional Help:** Consider consulting a Chartered Accountant or tax professional who can provide expert guidance and possibly assist in escalating the issue.

### Summary:

- Ensure all TDS details are correct in Form 26AS and your returns.
- File a rectification request clearly addressing the discrepancy.
- File a grievance or complaint with CPC.
- Consider using the RTI Act for detailed information.
- Seek professional help if needed.

By following these steps, you should be able to address the issue and potentially secure your refund. If the problem persists, involving a tax professional might be the most efficient way to resolve it.