They are totally not serious about this. India has to be the only country where such callousness is accepted as a norm. The IT dept has nothing but absolute and utter disregard for the taxpayers. It’s been over a month since the ITR was processed and the sad part is there’s no end in sight even now. It’s tragic that there’s absolutely nowhere a taxpayer can go to get their grievances addressed, the e-grievance cell, cpc on phone and even CPGRAMS all have the same cut copy paste reply to offer to you. We’re truly at god’s mercy here. I shudder at the thought of going through the same ordeal again next year! which I’m sure many of us will.