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Icai online store, books not received

Pratik (Chartered Accountant) (42 Points)

11 February 2015

I had placed order for Final Study material at https://icaionlinestore.org/ on 19.1.15 but i still havent received the books. I checked my bank account and I have received the debit for they payment. I have also email them twice but I haven't received any reply yet. I also tried calling them but the telephone numbers don't work. So I placed a grevience on the e sahayata website and they notified me check on 10.2.15 but the status is still showing as "Your grevience has been entered into the system". Please advice what I should do.

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9 Replies

icajobguarantee (Training Instructor) (79 Points)
Replied 11 February 2015

You should go to their nearest branch of ICAI and tell them their matters.For Accounts & Finance training nationwide visit https://www.icajobguarantee.com

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Yash. (student) (64 Points)
Replied 13 February 2015

Post ur grevience again in esahayata n post it under category of "noida stores"..n request them to provide u the tracking number of courier in case they have already send..I had faced the similar issue earlier n done above..

Pratik (Chartered Accountant) (42 Points)
Replied 14 February 2015

I had posted under Noida Stores itself yet no reply still. I managed to call them and they say that the courier has misplaced the package and they will try to resend again on 16.2.15 and I will receive it 5-6 days later !

vikas kl (student) (24 Points)
Replied 19 February 2015

f220ff1e is my reference number

i ordered the books 4 days over .

Nemish (none) (22 Points)
Replied 19 February 2015

Hey Pratik, even i had ordered for books on 19th Jan and i still havent recieved them. I tried calling on the number they have given on the site but all the time it is busy. Can you tell me the number you called on ?

Also let me know if you received the afterall.

Thanks

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Pratik (Chartered Accountant) (42 Points)
Replied 20 February 2015

Dear Nemish, https://www.icai.org/post.H T M L?post_id=3606 Use the numbers mentioned in the above link. Yes I know it comes as busy most of the time but you need to keep on trying every hour for 5-10 mins. So after calling them for nearly 5 days daily they have dispatched my books and have given me DTDC courier tracking number so hopefully I will receive in 5-6 days.

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Nemish (none) (22 Points)
Replied 20 February 2015

Finally spoke to them, he said the books weren't couriered only till now. That is very unprofessional of them. Thanks for your help :)

vikas kl (student) (24 Points)
Replied 22 February 2015

prateek and nemish, give the NUMBER urgent . i tried the link but not useful to get number.

i have not got the book till now.

Pratik (Chartered Accountant) (42 Points)
Replied 24 February 2015

Finally received the books today at 6:15 pm ! I even had to fight with the courier people as they were delaying the delivery. This has been a horrible experience and I will never order online !