Wrong certified copies recieved

This query is : Resolved

Payal Sarda (Querist)
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11 March 2021 The issuse is I have applied for certified copies of paper idt , but I recieved paper scmpe,dt,elective paper certified copies not paper idt.. I have been contacting helpline exams icai and send mails since 3 weeks but I’m not getting any response to that

Asha Kanta Sharma

Asha Kanta Sharma

(Expert)
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11 July 2024 It sounds frustrating that you haven't received a response regarding your certified copies request from ICAI despite your efforts. Here are some steps you can take to follow up and hopefully resolve the issue:

### 1. Check Communication Channels

- **Phone Helpline**: Continue trying to reach the helpline via phone. Sometimes, direct communication can expedite the resolution.
- **Email Follow-Up**: Since you've already sent emails, continue to send polite follow-up emails at regular intervals (about once a week). Ensure your emails include all necessary details such as your exam details, roll number, and the specific issue of receiving incorrect certified copies.

### 2. Contact Regional Office or Local Branch

- **Regional Office**: Contact the regional office of ICAI responsible for your area. They may provide more personalized assistance or escalate your issue internally.
- **Local Branch**: If there's a local ICAI branch office near you, consider visiting or contacting them directly for assistance. They might have additional resources or contacts to help resolve your issue.

### 3. Approach Grievance Redressal Cell

- **Grievance Redressal Cell**: ICAI usually has a grievance redressal mechanism. Look up the contact details for their grievance cell on their official website and file a formal complaint if necessary. Provide all details of your issue and steps you've already taken.

### 4. Social Media and Forums

- **Social Media**: Consider reaching out to ICAI's official social media handles. Sometimes, public platforms can prompt a quicker response as they are visible to a wider audience.
- **Student Forums**: Join online forums or groups where other students discuss ICAI-related issues. You might find advice or solutions from students who have faced similar situations.

### 5. Seek Help from a Local Representative

- **Local Representative**: If you have a teacher, mentor, or educational consultant who is familiar with ICAI processes, seek their advice and assistance. They may have direct contacts or insights on how to resolve administrative issues effectively.

### 6. Keep Records of Communication

- **Documentation**: Keep copies of all communication (emails, letters, phone logs) related to your request for certified copies. This documentation may be useful if you need to escalate the matter further or if there are any delays in resolution.

### Final Considerations

Patience is key when dealing with administrative processes. While waiting for a response, continue to pursue multiple channels of communication. Persistence and clear communication of your issue are essential in getting the attention of the relevant authorities at ICAI.

If you are still not receiving a satisfactory response after following these steps, consider seeking advice from a professional consultant or legal expert who specializes in educational matters. They may provide additional avenues or guidance on how to proceed.

I hope this helps and that you receive the certified copies of your IDT papers soon. Good luck!

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