PF pension balance not show in EPF website

This query is : Resolved

Keyur (Querist)
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28 May 2024 Sir/Madam

My monthly PF and pension deducted by private company in the year 1993 onwards to till the date. My pf balance correctly shown in EPF web portal but pension balance is not show online.

In present company. Company has own PF Trust and presently pf maintained by my present company. I contact to PF dept. for pension balance is not show online in EPF web portal then he inform me that your employer will update online.
I also informed to my HR Dept. regarding that and he inform me pension balance will be updated by EPF Dept. based on Annexure "K".

I am little bit confused what to do??

Please suggest to me at the earliest.

Asha Kanta Sharma

Asha Kanta Sharma

(Expert)
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10 July 2024 It seems like there is confusion regarding the display of your pension balance in the EPF web portal despite your PF balance being correctly shown. Here are the steps you can take to resolve this issue:

1. **Verify Previous Service Details**: Ensure that all your previous employers have correctly submitted Form 19 and Annexure K (for pension) to the EPFO. These documents are crucial for transferring accumulated pension contributions.

2. **Contact EPF Grievance Cell**: If your pension balance is not reflecting online, despite having the correct PF balance, you should lodge a grievance with the EPFO Grievance Cell. You can do this through their online portal or by visiting your regional EPFO office.

3. **Submit Required Documents**: Gather copies of Form 19 and Annexure K from your previous employers and submit them to your current employer's HR department. They should forward these documents to the EPF Trust or EPFO for processing.

4. **Follow Up**: Regularly follow up with your HR department to ensure that they have submitted the necessary documents to the EPF Trust or EPFO. Keep track of the progress and any updates regarding the transfer of your pension balance.

5. **Check EPF Portal**: Periodically check the EPF member portal using your Universal Account Number (UAN). Once the EPFO processes the transfer of your pension contributions, the balance should reflect in your passbook.

**Escalate if Necessary**: If there are delays or issues in updating your pension balance, escalate the matter within your company's HR department or directly contact the EPFO Grievance Cell for assistance.

By following these steps and ensuring proper documentation submission, you should be able to resolve the issue of your pension balance not reflecting online in the EPF portal. If you encounter persistent issues or require further clarification, seeking guidance from a professional familiar with EPF matters or legal counsel might be beneficial.