06 July 2013
History ITIL's origins are linked to the 1982 IBM publication "A Management System for Information Systems," a series of four books that explored various information technology (IT) and computer issues that soon thereafter were incorporated within the basic framework of ITIL. The United Kingdom agency called the Office of Government Commerce (OCG) oversees that platform, which is concerned with best practices for managing information technology service. Traditionally, ITIL has three principal goals: to improve IT services, to reduce the cost of IT services and to develop IT services in accordance with business and customer needs.
Foundation Certification Foundation certification (ITIL Foundation Certificate in IT Service Management) is the lowest level of certification ITIL offers, and an individual must obtain it first before pursuing the subsequent intermediate level of certification. A foundation certificate requires successful completion of an hour-long multiple-choice examination on the ITIL framework and how to implement it. The test always contains 40 questions, and at least 26 must be answered correctly for the minimum passing score of 65 percent.
CAclubindia
