One of my client had filed his income tax returns manually in Bangalore for the A.Y.2008-09 and had a tax refund of Rs.20,000/-. But so far he didn't get any receipt of the tax refund. So at present the issue came to me and he asked me to follow up this case and also presently I've filed his return electronically(In hyderabad)for the A.Y. 2013-14 and presently he is working in Hyderabad since F.Y. 2011-12. My query is whether i can raise any request(online through my client user id) to CPC regarding the refund claim of my client, using the acknowledgement number when the return is filed manually in A.Y. 2008-09. If yes, what is the procedure to be done and if not possible what I've to do then ??? Please help me in this issue and reply as soon as possible.