19 May 2016
Sir i am individual . i did not activated my online user account and also dont know my password.
when i try to register again it shows-"User is already registered"
or
when i try to resend activatation link.it asks about password which i dont know.
please help me
31 July 2024
If your Income Tax e-filing account is not activated and you are unable to reset your password because the system asks for it, you can try the following steps to resolve the issue:
### **Steps to Resolve the Issue**
1. **Contact Income Tax Helpdesk:** - **Phone:** Call the Income Tax e-filing helpdesk (toll-free numbers). Provide details of your issue, including your PAN and other identification details. - **Email:** You can email your issue to the Income Tax Department's helpdesk at [helpdesk@incometaxindia.gov.in](mailto:helpdesk@incometaxindia.gov.in). Provide detailed information about your problem and any relevant personal details.
2. **Use the "Forgot Password" Option:** - **Email or Mobile Number:** Although you mentioned not being able to use this due to the account not being activated, it is still worth trying again by selecting the option to recover via email or mobile number if the system allows.
3. **Visit the Income Tax Office:** - **Personal Visit:** Go to your local Income Tax office with your PAN card and any identification documents. The officials can assist you in manually activating your account or resetting your password.
4. **Submit a Query Through the Portal:** - **"Contact Us" Section:** Visit the [Income Tax e-filing portal](https://incometaxindiaefiling.gov.in) and use the "Contact Us" or "Help" section to submit a query about your issue. This may involve filling out a form to explain your problem.
5. **Check System Requirements:** - **Browser Compatibility:** Sometimes technical issues can be due to browser problems. Try accessing the portal using a different browser or device to see if that resolves the issue.
6. **Verify PAN Details:** - **PAN Status:** Make sure your PAN is correctly registered and linked with your Aadhar and other personal details. Discrepancies can sometimes cause login issues.
### **Additional Tips**
- **Keep Documentation Handy:** When contacting the helpdesk or visiting the office, have your PAN card, Aadhar card, and any other relevant documents ready. - **Check for System Maintenance:** Ensure that there are no ongoing maintenance activities on the Income Tax e-filing portal which might be affecting your access.
By following these steps, you should be able to get assistance in activating your account or resetting your password. If the issue persists, persistent follow-up with the Income Tax Department through their official channels is necessary.
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