GSTR-9c UPLOAD technical Glitches

This query is : Resolved

A CHENCHUMOHAN (Querist)
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03 March 2020 Successfully generated JSON file. Attached auditors DSC. and BS & P&L a/c.
But when uploading to GST portal it says " YOU HAVE UNSAVED CHANGES ON THE FORM. PLEASE SAVE YOUR FORM BEFORE PROCEEDING. Thus No Upload. Nowhere, any SAVE FORM button?
Why the error? any solution.

This problem did not arise earlier uploadings.

VIJAY KUMAR

VIJAY KUMAR (Expert)
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03 March 2020 Remove initial 0 from the membership number of the signatory CA.

A CHENCHUMOHAN

A CHENCHUMOHAN (Querist)
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03 March 2020 Sir, The CA member number does not have the initial Zero "0". It is full 6 digit number. Hence, it did not help. Any suggestion pl.

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Asha Kanta Sharma

Asha Kanta Sharma

(Expert)
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27 July 2024 It sounds like you’re encountering a frustrating issue with uploading your GSTR-9C form to the GST portal. Here’s a breakdown of potential causes and solutions:

### 1. **Check for Unsaved Changes**

Sometimes, this error can occur if the system detects unsaved changes in the form, even if there isn’t an explicit “Save” button. Here are some things to check:

- **Auto-Save Function**: Ensure that any automatic save functions in your software are working correctly. If the software is supposed to save changes automatically, make sure it is functioning as intended.

- **Browser Cache and Cookies**: Clear your browser’s cache and cookies, as outdated or corrupted data might cause issues with the GST portal.

### 2. **Verify the JSON File**

Ensure the JSON file you generated is correct and not corrupted. Sometimes, errors in the JSON file can cause issues with uploading:

- **Revalidate**: Use the validation tool provided by the GST portal or your GST software to recheck the JSON file for any errors.

- **Regenerate the JSON File**: Try regenerating the JSON file from your software. There might have been an issue during the initial generation process.

### 3. **Check the DSC Attachment**

Ensure that the Digital Signature Certificate (DSC) has been correctly attached and is valid:

- **Verify DSC**: Confirm that the DSC is correctly attached and that there are no issues with its validity. Sometimes an invalid or improperly attached DSC can cause upload issues.

### 4. **File Naming and Formatting**

Make sure that the file names and formats are correct:

- **File Naming Conventions**: Follow the naming conventions recommended by the GST portal. The file names should not have any special characters or spaces.

- **File Formats**: Ensure that the file formats for Balance Sheet (BS) and Profit & Loss Account (P&L) are compatible with the GST portal requirements.

### 5. **Audit and CA Details**

Ensure that the CA member number and details are entered correctly:

- **CA Number**: Double-check the CA member number format. While you mentioned that the CA member number is a six-digit number without an initial zero, ensure that this format matches what is expected by the GST portal.

- **Audit Details**: Make sure all auditor details are entered correctly and match the information expected by the portal.

### 6. **Portal Issues**

There might be issues with the GST portal itself:

- **GST Portal Status**: Check if the GST portal is undergoing maintenance or experiencing technical issues. Sometimes, portal issues can cause errors during the upload process.

- **Alternate Browsers**: Try using a different browser or clearing the browser’s cache and cookies. Some portal issues might be browser-specific.

### 7. **Seek Technical Support**

If none of the above solutions work, you might need to contact technical support for the GST portal or your GST software provider:

- **GST Helpdesk**: Reach out to the GST helpdesk for assistance. They can provide specific guidance related to portal issues.

- **Software Support**: Contact the support team for the GST software you are using. They might have encountered similar issues and can offer tailored solutions.

### Additional Suggestions:

- **Revalidate the Form**: Ensure that all sections of the GSTR-9C form are correctly filled and validated before attempting to upload again.

- **Use Latest Software Version**: Ensure that you are using the latest version of your GST software to avoid compatibility issues.

Hopefully, these steps help you resolve the issue and successfully upload your GSTR-9C form. If the problem persists, detailed assistance from technical support might be necessary.