DSC Validation of instant E PAN

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CA Parul Saxena

CA Parul Saxena (Querist)
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27 June 2024 How to verify DSC on E PAN....i have applied for instant E PAN and red cross sign is showing there..

Asha Kanta Sharma

Asha Kanta Sharma

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12 July 2024 To verify your Digital Signature Certificate (DSC) on e-PAN, especially if you're seeing a red cross sign indicating an issue, follow these steps:

1. **Ensure Correct Installation:** Make sure that your DSC is correctly installed on your computer or device. This involves installing the necessary drivers and software provided by the DSC provider.

2. **Check Browser Compatibility:** Verify that you are using a compatible browser for the e-PAN application. Some DSCs work better with certain browsers. It's generally recommended to use Internet Explorer (IE) or Mozilla Firefox for DSC-related activities.

3. **Enable DSC in Browser:** In some cases, you might need to manually enable or configure your DSC in your browser settings. This is typically found in the browser's security or advanced settings.

4. **Clear Browser Cache:** Clear your browser cache and cookies to ensure there are no stored data conflicts causing the issue.

5. **Ensure ActiveX Controls:** If you are using Internet Explorer, ensure that ActiveX controls are enabled. ActiveX controls are often required for DSC operations.

6. **Verify DSC Token:** If your DSC is in a token (USB token), ensure that it is inserted properly and recognized by your computer. Sometimes, reconnecting the token or restarting your computer can resolve connectivity issues.

7. **Check DSC Expiry:** Verify that your DSC has not expired. If it has, you'll need to renew it with your DSC provider.

8. **Technical Support:** If the issue persists despite these steps, contact technical support from your DSC provider. They can provide specific guidance based on the type of DSC you have and the application you are trying to use it with.

If you continue to see the red cross sign indicating an issue with your DSC during the e-PAN application process, it's important to resolve it promptly as it may affect the completion of your PAN application. Following these steps should help you diagnose and potentially resolve the issue.