Dgft- rcms application

This query is : Resolved

Kunjan (Querist)
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25 May 2022 while applying for ercms, i getting error "plz select atleast one payment configuration". i have already paid to gem jewellery gjepc council and written its chalan details on dgft/ercms application site.
i emailed to dgft but no reply yet.
any idea sirs?

Asha Kanta Sharma

Asha Kanta Sharma

(Expert)
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06 July 2024 If you're encountering an error stating "please select at least one payment configuration" while applying for ERCMS (Export Credit from MEIS Scheme) on the DGFT (Directorate General of Foreign Trade) portal, it typically means that there might be a requirement to select or configure a payment method or option within the application form that you haven't completed yet.

Here are a few steps you can take to resolve this issue:

1. **Check Payment Configuration Section**: Review the ERCMS application form thoroughly. Look specifically for any section related to payment configuration or payment details. Ensure that you have selected the appropriate payment method or filled in all required payment-related fields.

2. **Ensure Chalan Details are Correct**: Since you've already mentioned that you've paid to GEM Jewellery GJEPC Council and entered its challan details, double-check these details for accuracy. Make sure that all information regarding the payment is correctly entered, including transaction numbers, amounts, and dates.

3. **Clear Browser Cache and Cookies**: Sometimes, web forms can have issues due to cached data or cookies in your browser. Try clearing your browser's cache and cookies, then attempt to fill out the form again.

4. **Try Different Browser or Device**: Occasionally, form submission issues can be browser-specific. Try accessing the DGFT portal using a different web browser or device to see if the issue persists.

5. **Contact DGFT Support**: Since you've already emailed DGFT without a reply, continue following up with them. It's essential to have your issue documented with their support team. You can also try reaching out to them via phone or any other contact methods provided on their website.

**Consult with a Local Expert**: If the issue persists and you're under time constraints or need urgent assistance, consider consulting with a local expert or a professional who deals with DGFT processes regularly. They may have insights or contacts that can help expedite your application.

Given the complexity of government portals and the specific requirements of DGFT applications, ensuring all details are accurately entered and meeting the payment configuration requirements are crucial steps. If the issue persists, DGFT support remains your best resource for resolving technical issues with their platform.