18 November 2013
Hi, 1.Take few accounts on sampling basis and calculate the interest manually and cross check with the system calculation. 2.See whether bank is regularly debiting the customers whenever their providing service like RTGS,NEFT etc. 3.Whether Interest or penalties are debiting to the customer's account in case of non-compliance (like non submission of stock statements in case of Cash Credit Account and Non maintenance of Average balances in SB Account.)