ICAI is an autonomous body and promises to produce Real Professionals so called CA 's  some of whom who are not even aware how they have become CA!!! Anyways with all such big promises made by Our INSTITUTE-Our Temple. isnt it shameful that we receive such cold and rude behaviour from the Staffs of the ICAI as if we students have done some big fault by asking them questions. I am really hurt by their behaviour and so I raise such a question else I have nothing against our Respected Institute.I can understand they have to answer the same question may be 500 times a day or even more than that but then we are students who are always having queries coz we are not getting anything free from Institute, we have to pay for everything we do, so is it not their duty to keep this in mind and be a little polite to us?