Local Title : Senior Engagement Manager
Role : Service Delivery - Record to report
Location : Bangalore
Key Responsibilities:
R2R & Financial Reporting:
Responsible for service delivery of the areas assigned
Responsible for alignment of processes within the Domain.
Strategic planning and growth of the Domain.
Act as a focal between the Local Management and the Business Partners.
Ensure that the process of MORs within the assigned areas are conducted on a monthly basis and take corrective action as and when required.
Ensure that the VOC are rolled out for each of the processes within the Domain and do a root cause analysis for the dis-satisfiers.
Drive initiatives in the management team and organizationally that contribute to long-term operational excellence
Lead a high performing team of region to the next level by further developing and implementing recruitment, training, and retention strategies and programs
Drives culture towards process dependency against People dependency
Attracts, motivates and retains highly qualified individuals who are committed to delivering client and business result
Requirement
CA / CWA or equivalent , 10-15 years of experience in accounting field, Should have worked in shared services org
Operations and Transition Experience
Strong People management skills
Strong organizational and follow-up skills and the ability to multi-task effectively in a high complex environment.
Strategic thinking and business oriented mindset.
Excellent Communication skills (verbal & written)
Good understanding of GAAP and Accounting processes
Ability to relate with people at all levels
Highly customer-oriented with the drive to go the extra mile.
Proactive, ability to use own initiative and take lead to devise creative solutions
Flexibility to work shifts & exposure to Global Customers
CA
12 to 15
As per industry standard
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