Wrong Charge showing against company records in ROC - Removal

Fellow Professionals,

there is a company which has not been filing their annual returns for a very long time. The Promoters are now desirous of taking the FTE route by filing the STK form, however, it was noticed that a charge is standing against company's name whereas the company had not taken any loan in its lifetime. The charge documents downloaded online also show some other name and hence apparent that it was not taken by company.

Letter written to ROC along with repeated follow ups in person. Tickets raised online several times. Nothing seems to work.

Could you please suggest what are the other alternatives in this case?
further is it normal for a charge to sit in someone else's account without any information or knowledge of the companies concerned?

Thanks for your Valuable time and attention / answer.