Unable to setoff late fee liability

actually some point you have to remind
1- you have to pay your late fee in challan in fee head
2- after your late fee payment your late fee automatically credit after it you have to sett iff liablity

in case of nill if late fee there
you have to answer some question to entring 3b
1- if late fee there in nill return then do not choose you have to file nill retun( means first is no )
2- then select your late fee answer yes
then submit thus return and sett off in payment box then you can file

The peraon is right u ahould check that u had payed your penalties in fee head not in penalty head while creating challan

you have to choose first question is you want to file nill in this question you have select no
then all column no
late fee applicable yes
then you have to save and submit
payment of tax box your late fee automatically deducted you just click sett off then file

Thank you for the replies. However, the answer for the first question i.e Do you want to file Nil return was by default "Yes" and the answer for all other question was "No" and we were unable to change them. We tried Reset GSTR 3B option also. Then also we are unable to make any change. We had raised many queries to GST helpdesk mentioning the issue, but we didnt get any solution for the issue. Please let me know if you have any other possible solution for this issue.

you have to choose do you want to file nil click no there .... then all answer no expect late fee column ... you have to choose yes on late fee box ... then save and offset payment cause submit and reset not available on portal now

The same issue i am facing in 3B Monthly return column as the first question A. Do you want to file Nil return? default selected as YES and unable to change as NO. I have attached the screen shot for your reference. The issued has been from November 2017 and still continues....i thought issue for one or two months and filed nil return for the month of Nov & Dec then in Jan 2018 it continues the same...could able to file and utilize the ledger amount.

I have balance in Cash Ledger  and late fees generated  

but late fees not set off from cash ledger.

  

you can pay late fee from cash ledger when cash is available on late fee head not tax head

YES CASH AVAILABLE IN CASH LEDGER BUT NOT SETOFF LATE FEES 

SEE THE ATTACHMENT PLEASE GIVE ME SOLUTION

ONE MORE

ATTACHMENT

OK

I understand thanks for answer.

good clarification and information