Tds deducted but not reflected in 26as

vangala pranav (18 Points)

07 June 2018  

Sir, am tax deductor. One of my clients incurred TDS of 500 rupees on her FDs during Q1 of FY 2017-18. In our internal TDS software, we could see that 500 rupees has been deducted under her PAN. But the customer complained that the same is not reflected in her 26AS. We even could not find her TDS certificate for that quarter in TRACES website. Please guide us how to solve this issue.