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Sale of customer details by bank

Eswar Reddy S (CFO- at NHTF) (58270 Points)

20 March 2022

Can the banks share details to outsiders ?

Everyday we will be getting minimum 2 calls from banks for loan or credit cards etc ..

Why this is happening ?

Can the banks allowed to share the customers contact numbers to outsiders ?

Isn't against RBI guidelines ?

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6 Replies

hemant sharma (141 Points)
Replied 20 March 2022

Banks are advised to treat the information collected from the customer for the purpose of opening of account as confidential and not divulge any details thereof for cross selling or any other purposes

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Eswar Reddy S (CFO- at NHTF) (58270 Points)
Replied 20 March 2022

It's true that banks are selling or the customers details are going to spamsters and fraudsters..

1 Like

CA Surya Sekar (CFO ) (1347 Points)
Replied 20 March 2022

If you have registered your mobile number in social media websites then you may get unwanted calls and messages..

The lapse need not be from Bank end

1 Like

Eswar Reddy S (CFO- at NHTF) (58270 Points)
Replied 20 March 2022

Who is calling for credit cards and loans ?
Aren't the calls from banks ?

1 Like

ALAMELU.N.N (student) (258 Points)
Replied 21 March 2022

Mostly calls we receive are from outsourced agencies working for banks rather than banks directly.
We can easily figure out from the way they speak. Additionally they keep in calling in different number each time, making it difficult to block.

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Eswar Reddy S (CFO- at NHTF) (58270 Points)
Replied 21 March 2022

Who is responsible for those unwanted calls from spamsters and fraudsters ?