Chartered Accountant
523 Points
Joined August 2009
Dear Shraddha
it is not necessary to know any one inthe dept, you take a copy of the return filed and go meet the particulat ward in which the return has been filed
The reason that one of ur clients have not got the refund could be the details of the tds would not have been entered properly, by the IT DEPT if the tds certificates have not been submitted along with the return then take the original tds certifictes along with u, remember to take a copy of the tds certificates b4 giving the tds certificates to the dept.
regards
karthi