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Problem faced while registering as a gst practitioner.

26 June 2017

I have been trying to register myself as a GST Practitioner on the gst.gov.in portal. But on the very first page, I am unable to upload the required document for 'Qualified Degree', I have tried numerous times but it is always showing an error: "error encountered while uploading document." Even though the file I am trying to upload is as per the specification provided on the portal viz less than 100kb, jpeg or pdf format, etc. I have updated my java software and also tried using different browser. But still the problem persist. Can anyone assist me in resolving this new issue?

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3 Replies

Vineet Aggarwal (Accounts Officer) (316 Points)
Replied 26 June 2017

Contact gst customer care and send them the screenshot of error

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Nagaveeranjaneyulu Kota (Propretor) (22 Points)
Replied 27 June 2017

restart u r system and do it again

Sumati Bengani (1) (1570 Points)
Replied 27 June 2017

Thanks all for responding. The problem seemed to have been in gst.gov.in's website. When I tried today, I was able to attach the document. Moreover, its tough to get response from GST Customer care. I had sent an email yesterday afternoon, for which I received an automated response from system today morning that is after 16 hours and once I tried to call at the customer care, it consumed 25 mins and at the last moment, my call was disconnected. The infrastructure for GST really needs great improvement.