Its getting rather difficult to get an answer from HDFC customer care. here is their latest email.
"This is with reference to your e-mail January 04, 2020 dated with Subject line : "".
We wish to inform your that Debit card cannot be used for the Remittance purpose.
Remittance of funds from India are subject to statutory Exchange Control Regulations governed by Reserve Bank of India.
Kindly log on to https://www.hdfcbank.com/
You will be required to submit Form A2 at any Branch of the Bank. Please click on below link to download the application form.
"
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