Hi All,
Even I am facing the same 'Offset Liability' issue in GSTR3B. On 5th sept, I emailed the issue along with the screen shot(jpg format) of the same to helpdesk @ gst.gov.in as well as contact.gstcouncil @ gov.in. Today I called the GST helpline (01204888999) & checked for the feedback regarding my complaint. The executive informed that I need to attach the screen shot in word doc format since they arent able to open up the jpg format. She provided the complaint no & requested me to resend the email to helpdesk id along with the word doc attachment. She also specifically mentioned to jot down the complaint no on the 'Subject' line. I have done the same.
Then I specifically asked her incase the issue of GSTR3B is not resolved before 10th sept, can we submit GSTR1 for which the due date is 10th sept? She consulted with her senior & reverted back specifying that we can do that provided we put the details correctly. I guess this information is correct. If no, then please reply.
I suggest you all, whoever is facing this issue write an email to heldesk @ gst.gov.in & contact.gstcouncil @ gov.in with screen shot of the issue which you are facing as a word doc attachment. Likewise, call the GST helpline & inform them about the same. Hope this may help you..
regards,
Pushparaj Shetty