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Not receiving email OTP on time when verifying representative assessee request

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Manas Phadke

Senior Consultant

76 Points Posted on 21 June 2024

Hi All,

I'm trying to register a representative assessee on the portal. However for verifying the request it needs a mobile OTP and e-mail OTP. I'm receiving the mobile OTP without any delay but not getting the e-mail OTP within the 15 min time limit after which the OTP expires. The registered e-mail is a Gmail id. I've checked the Spam and Junk folders as well.

Anybody else facing a similar issue? I've tried multiple times but have faced this issue with e-mail OTP every time so far. Any suggestions on how to resolve this issue?

Replies (10)

Quick Summary

Users reported delays in receiving email OTPs while verifying representative assessee requests on the portal. Mobile OTPs arrive quickly, but email OTPs may take hours. Suggested fixes include trying after 10 PM, filing a grievance, and waiting for system stabilization.

Dhirajlal Rambhia

SEO Sai Gr. Hosp.

121543 Points Posted on 21 June 2024

Email OTP takes about an hour, or even more. Verify with mobile OTP or get Aadhar OTP they are just 6 digits.

Manas Phadke

Senior Consultant

76 Points Posted on 21 June 2024

Thanks for your prompt reply. The problem when verifying representative assessee registration request is that there's no option to choose between Aadhaar OTP or any other type. Both mobile OTP and e-mail OTP are mandatory for verification!!

Dhirajlal Rambhia

SEO Sai Gr. Hosp.

121543 Points Posted on 21 June 2024

Yeh. Wait for system to stabilize. Till then file grievance, if they can expedite the solution.

Good luck.......

Dayana Machaiah M.

22 Points Posted on 22 June 2024

Same issue even im facing today. Any luck ?

Dhirajlal Rambhia

SEO Sai Gr. Hosp.

121543 Points Posted on 22 June 2024

As of now no resolution, File complaint under 'Grievance'

Yesterday Email OTP received after 6 hours!!!

Karthik

B.Com

22 Points Posted on 22 June 2024

facing the same issue.. email otp is not received. only mobile otp received, waiting for a solution. if any one has solution please help

sharmila d

22 Points Posted on 23 June 2024

Try to do registration after 10pm , you will receive email otp.

mohiuddin basha

22 Points Posted on 17 April 2025

I'm trying to register a representative assessee on the portal. However for verifying the request it needs a mobile OTP and e-mail OTP. I'm receiving the Email OTP but not getting the mobile OTP within the 15 min time limit after which the OTP expires. The registered mobile number is active.