Non Generation of OTP.
Karun Menon (602 Points)
16 July 2021
while updating primary email id and mobile number, OTP is not generated. Tried Call centre but line gets disconneted.
6 Replies
Karun Menon
(602 Points)
Replied 16 July 2021
Is this a common problem . I have been trying since few days.
Karun Menon
(602 Points)
Replied 16 July 2021
Tried to update primary details on the portal, when receive OTP on mobile, you don't receive in your email id and vice versa.
Karun Menon
(602 Points)
Replied 16 July 2021
You need to fill two six digit OTP for updating primary details, in this case you receive only one. If you receive OTP in your mobile, email OTP will not be generated. If you receive OTP in your email id, mobile OTP will not be generated. In short you cannot update primary details
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