One of our clients(company) has been e-filing their IT return since A.Y.2007-08 within the due date. The company claims its TDS as per Form 26AS i.e. Form 26AS displays the whole amount of credit available to the company. Since the company's Income Tax Liability falls short of its TDS Credit, it becomes legible for claiming refund.
The problem is that the company has been legible for refunds since A.Y.2008-09 but none of its refunds have been received till date. On further scrutiny of the matter, it was found that the information (TDS Credit) at the jurisdictional ward was not matching with Form 26AS. As per their statement, the ward officials have no powers to amend their database because it is updated directly from CPC Bengaluru.
I had sent my querry to CPC-TDS wing and they have confirmed me that the data at their end matches with the Form 26AS.
Can anyone please guide me as to :
1. Who feeds the information of an assessee in the database which Income Tax Ward Officials use?
2. What should be my further action for realization of Refund?