| Frequently Asked Questions |
| 1. What should I do if there is a delay in accessing the page? |
| On-Line registration speed of application is based on various factors like internet speed, large number of applicants trying to register at the same time etc. Therefore, if you are not able to view the registration pages immediately, please retry after 15 minutes or during off-peak hours. |
| 2. How do I know that registration is successful? |
| 'Successful Registration' is indicated in the page displayed after clicking the Submit Button. This page will display the generated "PASSWORD". Please note down the same carefully and preserve it. Notification through email / SMS will be sent to the registered mail ID / Mobile Number. |
| 3. I did not receive the email intimation for registration of my application? |
"REGISTRATION NO." and "PASSWORD" are sent by auto-response confirmation e-mails. Delivery of these emails depends upon
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| 4. I did not receive the acknowledgement / reply to my email communication? |
| "Reply to" e-mail Id for the application is created for the convenience of candidates for genuine communication. Please do not use this address to send back the emails for "Acknowledgment", "Vacation Mail", "Friendship Offers", "Sales Offers" etc. Our e-mail server is configured to delete such emails automatically. |
| 5. What details should I retain while replying to auto-response emails? |
| Reply to the auto response mail only if you have some genuine issue. Please retain the text containing "REGISTRATION NO." and "PASSWORD" details on the email. |
| 6. What details should I provide while writing for the problem? |
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Please do not forget to provide following details while writing to us: (1) REGISTRATION NO. (2) PASSWORD (3) DATE OF BIRTH, (4) FIRST NAME, (5) MIDDLE NAME & (6) LAST NAME as entered in application. In case of application failure or any error message, we would like to have the screenshot of the error in JPG, GIF format or as MS Word file. Additionally, you may provide the PC Details including the Operating System (like Windows XP, Vista, Linux etc.) & Internet Browser & version (like Internet Explorer 6.0, Mozilla 3.0, Firefox 3.5 etc.) used. |
| 7. I want to change / correct the details I entered in the portal? |
| You will be able to change the Mobile number / Phone number and Email id by logging in using the Registration number and password given to you. |
| 8. From where I can get Fee Payment Receipt challan? |
| Payment challan can be downloaded from https://icsi.sifyitest.com |
| 9. What are the different modes of payment for taking the test? |
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You can make payment using your debit / net banking card or any Credit card powered by Master or Visa. Note: you will not be able to use any International credit / debit cards for this purpose. |
| 10. From where I can get bank / branch details for making the payment? |
| You can download the Payment challan from https://icsi.sifyitest.com and make the payment in any of the nearest SBI branch. |
| 11. If I don't have debit / credit card, How will I make the Payment? |
| You can use any of your family member / friends card to make the payment. Alternatively you can pay through SBI Payment Challan; the same can be downloaded from https://icsi.sifyitest.com home page. |
| 12. What is the process for taking up the test? |
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| 13. What is the validity of the fees paid? |
| Candidate has to take the exam within 30 days from the date of Payment realized or 2 attempts whichever is earlier |
| 14. What is the duration of the exam |
| Duration of the exam is 80 Minutes |
| 15. How much marks to be scored to clear the exam? |
| Minimum 50% to be scored to clear the exam |
| 16. From where can I get the certificate? |
| Certificate link will be activated for you after 15 days of passing the test and you can download it after login in your account. |
| 17. Amount paid through my credit / debit / ATM card, but the same is not reflected in the site. |
| Please make the payment again using the card or through offline mode. Amount paid earlier will be credited to your account in 7 to 10 working days. |
| 18. Which language will the exam be conducted? |
| Exams will be conducted in English |
| 19. What should a student do in case of any complaints on operational issues relating to test? |
| For any complaints on operational issues relating to test in any centre, please log on to the web site https://icsi.sifyitest.com with your registration number and password and select "Register Complaint" option to register your complaint. You should be able to track the complaint using the docket number given to you at the time of registering the complaint. |
| 20. If I have to take a test from the location out of India, how do I do it? |
| Currently test centers are available only in India. |
| 21. How do I retrieve my password? |
| Password can be retrieved by clicking the link "Forgot password" option provided below the login button. |
| 22. What are the reasons for some of the failures? |
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