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ITR Common Filing Utility Error: Please enter Residential/Office Phone Number.

28 July 2021

Hello, I am facing this Error: Please enter Residential/Office Phone Number. when I press the Proceed to Validation button. It is not a required field still it wont left me pass through this step. Do you guys also face this error or its me only?

FYI. It wont accept mobile number in that field & I don't have a Landline phone.

Thanks

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16 Replies

CA. Sourav Sarkar (Chartered Accountant ) (24583 Points)
Replied 28 July 2021

Yes the portal is not working properly

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Nidhi (Chief Accountant) (3150 Points)
Replied 29 July 2021

I think it accept the mobile number.
Enter same mobile number as u have entered as mobile No 1

Ranjit Singh (48 Points)
Replied 30 July 2021

Nidhi, It does not accept mobile number.

Nidhi (Chief Accountant) (3150 Points)
Replied 30 July 2021

Yes, it's not accepting
According to me, you can just put 00000000 in that.

Ranjit Singh (48 Points)
Replied 30 July 2021

Thanks Nidhi for confirming, I will wait a few days for them to fix this , if not then will proceed with 0s

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viral dedhia (Working) (50 Points)
Replied 26 August 2021

You just remove the 91 from the residential phone number cell.

5 Like

Harshada Vasani (2 Points)
Replied 09 December 2021

Yes. It works.

shubham (student) (23 Points)
Replied 18 December 2021

How Harshada pls tell

vivek bara (article) (27 Points)
Replied 28 July 2022

If your mobile no is 982612345

Then erase 91 and in place of 91 enter first 2 digit of your mobile no like 98 and after that enter the next number

Like this 98 _ 2612345

1 Like

Cs26kit (Mr. ) (114 Points)
Replied 11 July 2023

I faced this exact problem this year (AY 2023-24) for ITR-2 & thanks to the 2-years old solution in this thread I was able to work it out. This error is an algorithmic bug because the field that throws the error is not even a mandatory field. Interestingly, I filled the same form last year but this field did not throw an error for me then. Anyway, thank you all for the solution.